Privacy Policy

Effective Date: 01/04/2025
Last Updated:  01/04/2026

Viatra.in (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website www.viatra.in and related services (collectively, the “Platform”).

This policy is designed in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

1. Scope

This Privacy Policy applies to:

• Users browsing the Platform
• Customers booking holiday packages or travel services
• Users interacting with customer support

2. Information We Collect

We collect only the data necessary to provide our services.

2.1 Personal Information

• Full name
• Email address
• Phone number
• Date of birth (if required)
• Billing address
• Travel details (destinations, itineraries, preferences)

2.2 Identity & Travel Documentation

Where required for bookings (e.g., flights, hotels, visas), we may collect:

• Government-issued ID (Passport, Aadhaar, etc.)
• Visa-related documents

These are collected strictly for compliance with travel and regulatory requirements.

2.3 Payment Information

• Payments are processed via secure third-party payment gateways
• We do not store full card details, CVV, or banking credentials

2.4 Automatically Collected Data

• IP address
• Device and browser information
• Usage behavior and pages visited

2.5 Cookies & Tracking Technologies

We use cookies to:

• Enable core functionality
• Analyze traffic
• Improve user experience

You can manage cookies through your browser settings.

3. How We Use Your Information

We use your data to:

• Process bookings and travel reservations
• Communicate confirmations, updates, and alerts
• Provide customer support
• Personalize travel recommendations
• Improve Platform performance
• Prevent fraud and enhance security
• Comply with legal obligations

4. Role as an Intermediary

Viatra.in acts as an intermediary platform connecting users with third-party service providers such as airlines, hotels, and tour operators.

We are not responsible for the acts, errors, omissions, representations, warranties, or service deficiencies of such third-party providers.

5. Sharing of Information

We may share your data with:

5.1 Travel Service Providers

• Airlines, hotels, tour operators
• Visa processing agencies

5.2 Service Providers

• Payment gateways
• IT and analytics providers

5.3 Legal Authorities

When required under applicable law or government request.

We do not sell or rent your personal data.

6. International Data Transfers

For international travel bookings, your data may be transferred to and processed in other countries, including:

• Foreign travel service providers
• Immigration and visa authorities

We ensure appropriate safeguards are in place for such transfers.

7. Data Retention

We retain your data only as long as necessary:

• Booking and transaction data: for legal and accounting purposes
• Customer support records: for service improvement
• Marketing data: until you opt out

8. Data Security

We implement appropriate security measures, including:

• SSL encryption
• Secure servers and firewalls
• Restricted data access

However, no system is completely secure, and users share data at their own risk.

9. Your Rights

Under applicable laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for marketing
• Raise complaints with authorities

To exercise your rights, contact us at:  sales@viattra.in

10. Cancellations & Refunds

In the event of cancellations or refund requests:

• Relevant data may be shared with travel partners
• Processing will be subject to partner policies and applicable laws

11. Customer Support & Communication

• We may contact you via email, phone, or SMS for service-related updates
• Customer support interactions may be recorded for quality and training purposes

12. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

13. Third-Party Links

Our Platform may contain links to external websites. We are not responsible for their privacy practices or content.

14. Marketing Communications

You will receive promotional communications only if you:

• Provide consent, or
• Opt-in during registration

You may unsubscribe at any time.

15. Grievance Officer

In accordance with applicable Indian laws:

Name: Smt. P. Shishodia (Grievance Officer)
Email: sales@viattra.in
Address: A-108 B, Sector- 58, Noida, G.B. Nagar, India.
Response Time: Within 30 days

16. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

17. Contact Us

For any questions or concerns:

Email: sales@viattra.in
Phone: +91-7701932728
Address: A-108 B, Sector- 58, Noida, G.B. Nagar, India.

18. Consent

By using Viatra.in, you:

• Agree to this Privacy Policy
• Consent to the collection and use of your data as described